Terms & Conditions

1. Introduction

Welcome to Yarra Foods (“we,” “our,” or “us”). By accessing or using our website, purchasing our products, or engaging with our services, you agree to comply with and be bound by the following terms and conditions (“Terms”). If you do not agree with these Terms, please refrain from using our website or services.

2. Products

We offer a range of healthy snacks and energy drinks (“Products”) made from natural and sustainably sourced ingredients. All product information, including descriptions, prices, and availability, is subject to change without notice. We reserve the right to discontinue any product at any time.

3. Health Disclaimer

Our Products are intended to support a healthy lifestyle but are not intended to diagnose, treat, cure, or prevent any medical condition. Always consult with a healthcare professional before making changes to your diet, especially if you have underlying health conditions or are pregnant, nursing, or taking medication.

4. Orders and Payments

  • Pricing: All prices are in Australian dollars (AUD) and include GST unless otherwise stated. We strive to ensure that prices are accurate but reserve the right to correct any pricing errors.
  • Payment Methods: We accept various forms of payment, including credit cards, debit cards, and other online payment options as listed on our website.
  • Order Processing: Orders are typically processed within 2 business days. We will notify you of any delays. Once an order is placed, it cannot be modified or cancelled.
  • Promotions & Discounts: We may offer promotional discounts, which are subject to the terms provided at the time of the offer. Only one discount code may be used per order unless otherwise specified.

5. Shipping and Delivery

  • Delivery Timeframes: We deliver within Australia, and estimated delivery times are 4-7 business days. These estimates are subject to change due to unforeseen circumstances.
  • Shipping Costs: Shipping fees may apply unless otherwise stated. Free shipping may be available for orders over a certain value.
  • Risk and Title: Once your order is dispatched, the risk of loss or damage transfers to you. We are not liable for any delay in delivery due to circumstances beyond our control.

6. Returns and Refunds

  • Returns: We accept returns for damaged or defective Products within 6 days of receipt. To be eligible for a return, the item must be unused and in its original packaging.
  • Refunds: Refunds will be issued for returned Products that meet our conditions. Refunds will be processed back to the original payment method within 5 business days of receiving the returned item.
  • Exchanges: If you wish to exchange a product, please contact us. Exchanges are subject to stock availability.